Terms of service
These terms govern your use of CrisTracking ("the Service"). By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you may bind that company.
What the Service is
CrisTracking records visits to websites you control, matches sales reported by your payment platform back to those visits, and presents the resulting performance reporting. It is a measurement tool. It does not host your offers, process payments, or place advertising.
Your account
- You are responsible for the accuracy of your account details and for keeping your credentials secure.
- You are responsible for everything done under your account, including by users you invite.
- Tell us promptly if you believe your account has been accessed without permission.
Your responsibilities for the sites you track
You install CrisTracking on websites you own or are authorised to modify. You are responsible for those websites and their content. In particular you agree that:
- You will comply with the laws that apply to you, including data-protection and consumer law in the places your visitors are.
- You will give your visitors the notice and, where required, obtain the consent that the law requires for the measurement you carry out.
- You will comply with the policies of any advertising platform you use, and of any payment platform you connect.
Acceptable use
You may not use the Service to:
- Break the law, or promote products or claims that are illegal where they are shown.
- Misrepresent to an advertising platform, a payment platform or an end user what is being offered, or otherwise circumvent the review or enforcement processes of a third-party platform.
- Collect special categories of personal data, or data about children.
- Attack, overload, reverse-engineer or attempt to gain unauthorised access to the Service or to other customers' data.
- Resell or provide the Service to a third party without our written agreement.
We may suspend or close an account that breaches this section.
Connected third-party accounts
If you connect an advertising or payment platform, you confirm you are entitled to do so, and you authorise us to read the data needed to produce your reporting. We access only what is described in our privacy policy, we do not make changes in your connected accounts, and you may disconnect at any time. Your use of those platforms remains governed by their own terms.
Your data
The data you put into the Service, and the measurement data collected on your sites, remain yours. We process it to provide the Service, as set out in the privacy policy. You can export it, and you can delete it, at any time from within the application.
Availability
We work to keep the Service available and accurate, but we do not warrant that it will be uninterrupted or error-free. Reporting depends on data supplied by third parties — advertising platforms and payment platforms — and on the correct installation of the tracking snippet on your pages. Where a figure cannot be measured, the Service labels it as an estimate; you should not treat estimated figures as measured ones.
Fees
Fees, if any, are those stated at the time you subscribe. We will give at least 30 days' notice by email before a change to recurring fees.
Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or lost advertising spend. Nothing in these terms excludes liability that cannot lawfully be excluded. The Service is a reporting tool and does not constitute business or financial advice; decisions you make from it remain yours.
Ending the agreement
You may close your account at any time. We may end this agreement on notice, or immediately for a breach of the acceptable-use section. On closure your data is deleted as described in the privacy policy.
Changes to these terms
If we change these terms materially we will update the date above and notify account holders by email. Continuing to use the Service after that means you accept the change.